A woman selling mangoes at Maho train station, pictured from moving train
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Ram Charan says great entrepreneurs can be seen from street corners to board rooms. Yet it's a rare breed.
I agree with him. This story is another proof.
A 12 year old girl, from Anuradhapura came with a bucket full of mangoes. I asked “how much?” and was about to do the transaction. Another vendor (a mid aged male), from behind, started scolding her. All eyes in the train compartment turned towards the kid. I asked “why?” She quickly gave me mangoes, took money and turned back. Muditha also asked “why?”
“We are not supposed to be in this compartment.”
She went, and I got the point. First class compartment is out of bounds for vendors. A supervisor is always on guard to check intruders from taking vacant seats, theft etc. I watched her go past the scolding vendor, who feared wrath of the supervisor. Loud scolding and everyone looking at her - it was too much drama for a 12 year old kid.
I expected her to cry, to turn red, to yell out an explanation, to complain and run away.
Instead she calmly walked passed the vendor - her eyes fixed on the floor, maintaining her balance in the speeding train. She started selling in the next compartment as if nothing ever happened.
“Very good mangoes for just Rs. 50” Muditha said to me.The passenger behind me started moving out of first class to third class to buy mangoes from the kid. Few more moved out.
Then I saw a climax scene out of a movie - the supervisor welcoming the kid and directing her to first class. Almost everyone bought. Muditha also bought some more. Muditha gave her a bracelet as a gift. She folded it in her pocket, smiled back, and swiftly moved to her next customer.
Lessons I learnt from her...
How not to loose emotional balance, facing blame and appreciation.
How to focus on customers in turbulent times.
How to be patient, taking care of all the stakeholders, yet achieving the prime goal of sales.
How to communicate crisply, only the message that needed to be told.