At noon, under scorching sun and sweat dripping, I entered the salon.
"Sorry, I am closing, going for lunch."
I said " Sure, it's damn hot, you should get a break and have lunch. I can wait till you come."
He stared at me in a surprised expression.
"What?" I asked.
"You are different. You said you can wait. I never heard it before from a customer. That's why I have gastric now. Anyways I'll be right back soon."
He was back in 20 minutes. There were 3 more customers behind me.
He said to me " I usually close the saloon for 45 minutes for lunch. Today I did not close and have more customers. Thanks !"
I could feel he was energized. He took lesser time with my hair, than a typical day.
Empathy (the ability to understand and share the feelings of another) works. Both ways. Initiation matters a lot.
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